Ordering, Returns & Cancellation Policy

How To Order

Click on a thumbnail to get more info about that product. You may then click the ‘purchase’ button. Once you have made your selections proceed to checkout. Before any card details are asked for, you will be given an opportunity to check through your order to make sure it is correct before being directed to Paypals secure payment center. 

We offer the SAFE SHOPPER GUARANTEE. We guarantee that every order you place on our website is 100% safe. This means you pay nothing if unauthorized charges are made to your card as a direct result of shopping at www.vanasch.se
Your card payments are processed through Paypal who use SSL. Your personal information including card details are protected by the industry standard SSL (secure sockets layer) protocol. SSL encrypts (scrambles) your information and confirms the identity of Paypals secure server before allowing your shopping cart data to be transmitted.

Returns & Cancellation Policy

We value your happiness and want your experience with Van Asch to be as positive and easy as possible therefore, You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund. The costs of returning goods to us shall be borne by you.
 If you wish to cancel your order you can notify us by email to rachel@vanasch.se before we have dispatched the goods to you or, where goods have already been dispatched to you, by returning the goods to us in accordance with clause (b) below.

Upon receipt of the goods we will give you a full refund of the amount paid.
If you wish to exchange your goods then the cost of return postage and despatch postage will be borne by you.
The right to return the goods to us as referred to above will not apply in the following circumstances: -

(a) if the goods are faulty or broken upon receipt. In this instance we will refund postage costs as well as product costs upon its return. This includes your return postage.
(b) If the goods have been used or worn there will be no refund.
(c) 
there are no refunds on any products that we have made or customised specifically for you unless they are received faulty or broken as in clause (a).

There is no returns on cut lengths of fabric, sale items or gift cards.